A scene from a miniature train set.
City of Bend website on a laptop.

UX / PRODUCT DESIGNER · BEND, OREGON

I make complex systems
a little less ridiculous.

Pointer hand cursor (decorative).
Photo of Jacob Riggle with his daughter's small sunglasses on crooked.

I’m Jacob! I work at the intersection of human-centered design, accessibility, and AI—turning “where do I even click?” into clear digital experiences for real people with real lives.

City of Bend website mock-up on a laptop and iPhone.

WEBSITE REDESIGN

Government service delivery reimagined.

See the Vision
A snippet of video showing the Symphony UI.

AI ASSISTANT

I’m designing Symphony to transform your device from a tool into a true assistant.

AI Isn't Just for Chat
Screenshot of the Decks, Porches and Patio Covers Permitting Guide.

UX OVERHAUL

I helped drive 43% growth in construction applications.

How I Enhanced Permitting

ACCESSIBILITY IMPROVEMENT

I helped the City achieve 91% WCAG 2.1 compliance.

How We Did It
Screen recording showing the top navigation for the City of Bend website.

INFORMATION ARCHITECTURE

I boosted site navigation success by 21%.

How I Improved Navigation
Own Your Zone billboard showing an illustration of a fire and 1 mile to a house with the text "it only takes one ember."

VISUAL DESIGN

I increased awareness of wildfire risk with actionable guidance.

Wildfire Prep Campaign
Budget animation clip illustrating how restricted funds work.

MOTION DESIGN

I brought some color and motion to the budget process.

How The Budget Works Animation
56 City of Bend icons.

VISUAL DESIGN

I made Bend a lot more iconic.

Building Bend's Icon Library

VISUAL DESIGN

I helped spotlight safety & traffic concerns in Bend.

Parking in Downtown Bend